Neato Initial fee is to start your service with Funai. What does the initial fee cover?

        1.        OEM Inspection

2.        OEM Diagnostics

3.        Cleaning Service

After your Neato is received we will be able to determine, if requires a Minor or Major service. We will contact you after the initial inspection has been performed and let you know what would be the next step.

Available Shipping options for US Neato Customers: where we can send you a box with a pre-paid label, just a pre-paid label (email), or you can decline.
Once you select one Funai Service will contact you within 24-48 orders after confirming your order to provide you with the next steps.

We use FedEx Shipping services and at this time we are not supporting P.O. Box or Canada addresses.

Funai does require the model number, serial number, and the symptom (service requirements) of your device. Click here (PDF file) ---->  instruction guide. Enter the information before you check out.

Multiple repairs? Yes, we can repair more than one at a time. We ask you to complete the initial checkout and place a new order for each Neato.

Funai Shipping Requirements Click here (PDF file) ---->  shipping guide check out before shipping.

If you have any trouble feel free to contact us at any time.

Neato Models Supported:

Neato Intelligent series, Botvac Connected, Botvac D85, Botvac D80, Botvac D75, Botvac 85, Botvac 80, Botvac 75, Botvac 65, Botvac 70e, Botvac Connected D3, Botvac Connected D4, Botvac Connected D5, Botvac Connected D6, Botvac Connected D7, XV Signature Pro, XV Signature,  XV Essential, XV 21, XV 15, XV 14, XV 12, and XV 11.

May vary depending on the symptom. Recommend contacting us before ordering for additional troubleshooting.