Funai Service
Authorized Service Center for Neato Robotics!

Is your Neato robotic vacuum out of warranty?

Does your Neato robot vacuum need maintenance?

Funai service can help. We are a Neato Certified Repair Center.

How it works!

Supported Models

Funai is authorized to service all Neato robot models. Not sure if we support your model. Check out our list.

Maintenance

Once your item is received, Funai will perform a full inspection on your Neato. We would start out with diagnostics, check internal parts, confirm what will need to be done to get your Neato back up and running. Funai is no novice when it comes to maintenance and we guarantee our service 100%.

Shipping Options

Funai offers a few options to have your product returned to us for USA only.

  • We offer flat rate rate shipping.
    • After checkout, within 24-48 hours we will send a pre-paid, insured FedEx shipping label.
    • Use this label to ship your robot to our Groveport, OH center.
  • No shipping box? For a additional fee we will send you a certified box with pre-paid label within 24-48 hours after checkout.
  • You can also choose to pack and ship using your own materials and shipping method.
    • After checkout, Funai will contact you advising our shipping address and will wait for your return.

Pricing

Our goal is to give you the best possible service at a great value by providing upfront pricing. Please refer to price list below for details. Contact us if you have any questions or wanting a price quote.

Contact

After we run our inspection, Funai will contact you to discuss your total repair fee (Minor or Major). You can accept to continue or may cancel. Keep in mind; the initial fees will be applied towards the total at the end. Whatever you decide we will make sure you are satisfied.

Warranty

Funai is a Neato Authorized repair facility. Our repairs carry a 90 days warranty for both parts and labor.

Recent verified Google Reviews

Renee A. 5 Stars
Model: Neato
Sent mine in for some repairs ”French the butler” is better than new! Very happy with FSC repair service
Paul W. 5 Stars
Model: Botvac 80 & Botvac Connected
Dropped off a Neato robotic vacuum for repairs. They serviced my previous model when it needed attention and I am expecting the same level of expert service on this model. Very attentive staff. Professionals!
Meta W. 5 Stars
Model: Neato
It is wonderful to have a company that actually makes it easy to have a product repaired. No layers of phone calls that end up with nothing but frustration. One call with a knowledgable person who not only steered me in the right direction but then followed up to let me know the progress of my repair. An excellent rating for quality product repair and customer service! This should be the standard for all companies!
Ron S. 5 Stars
Model: Neato
I used them to repair my Neato. Shipping and the repair was fast! The robot came back fixed, upgraded, and better than when I purchased it. Donna's customer service is above and beyond. Will fo business with again.
Paul B. 4 Stars
Model: Neato
Worked great for us - Neato is like it was when purchased. Would use Funai again if we have a problem.
Viking-Palm B. 5 Stars
Model: Neato
Excellent service. Fast turnaround considering the pandemic.
Al M. 5 Stars
Model: Botvac D7
I have a NEATO D7 bot vac that Funai serviced, and they did an excellent job servicing it! I was skeptical about sending off my $600 vacuum to some random place, but I was lucky to get in touch with Donna in customer service, and she assured me they would take good care of my vacuum. It turned out my vac need a few more repairs than expected, but the cost was very reasonable, and Donna remained in contact with me every step of the way. When I received my vac back, it was like brand new. I will definitely use them in the future. Hopefully, Donna is your customer service representative because they would have never received my business in the first place if it wasn't for her. She was the only one who got back to me right away out of Neto's recommended repair company list.
Tommy B. 5 Stars
Model: Neato Botvac
I have been using Funai for a few years,they always come through for me and my first generation Neato botvac. Thanks Donna for all your help. Tommy
Kimberly L. 5 Stars
Model: Neato
I used Funai to repair my Neato, and I was very impressed with the service. Not only did they fix the problem with the vacuum, but they also returned the vacuum looking brand new. It was cleaned top to bottom and also had a new set of brushes and a new filter. They made the process very easy - they provided a shipping box and gave status updates along the way. I would definitely recommend them.
Bethany D. 5 Stars
Model: Neato
This is the 3rd time I have used Funai to service my Neato (I’ve had it a while!) and every time I have been satisfied. Each time I get it back it looks brand new (which is saying a lot, as it gets abused by the dirt and dander from 3 large dogs!). I wouldn’t hesitate to use their services. They communicate effectively and the repairs were quick. They’ve been great!
Lucky M. 5 Stars
Model: Neato
I have used Funai exclusively for all my Robot repairs, very professional and they go above and beyond when repairing your robot. Never had a problem. Donna is great to work with.
Shannon L. 5 Stars
Model: Botvac D80_D85
So much cheaper to repair than replace. Funai provided excellent service, great communication - updates with every step of the way, nothing charged to my credit card without permission. The entire process took less than 2 weeks, and my BotVac D80 works better than it has in a year. I highly recommend this service.
Chuck N. 5 Stars
Model: Botvac D7
This is the email I sent them after getting my D5 back. I got my vacuum back it its works perfectly again. I just wanted to give you guys a slap on the back and a good job done. From the communications, coordinations, service of the unit, the cleaning of the unit, and the actual packing and shipping back. I am very satisfied with everything you guys did for me. Thank you!
Jerry D. 3 Stars
Model: Botvac D7
Funai repaired our Neato D7 Connected Botvac. Overall satisfied with repair experience. The very goods: Customer Service, as represented by Donna, was very good. Donna was very friendly and helpful in helping me to describe how to diagnose the faults so that the technicians could repair them. Also very good was the overall communications throughout the process. The resulting repairs were satisfactory and seem fair value for money. The disappointment: We took particular care to ship our Neato in its original box and packaging, including the outer box that the robot's box was shipped to us in by the retailer. I expected to get my repaired robot back in my provided original boxes. Instead I got another box from another model which was not in such good condition as my original and also lacked the outer box. Disappointed to have lost our original packaging. Good thing we had removed all our other materials from the boxes that came originally with the robot from the manufacturer.
S Danels 5 Stars
Model: Botvac D5
My D5 works like new after sending in for overhaul. Worth every penny.
Troy D. 5 Stars
Model: Botvac 65
Sent in a Neato Botvac to have repaired. They repaired it in a timely manner and returned it in good working order. Am very pleased.
Helen 5 Stars
Model: XV-12
I received a Neato robotic vac XV12 from my family about five years ago and I loved it! I came to rely on Neato to keep my home looking good, however, one day Neato stopped working as it should. I called the company and was referred to Funai as a place to get my vac repaired. I was a little dismayed at having to send my vac out for repair but Donna at Funai was so helpful and friendly I got it sent out easily. They quoted me a reasonable price for mailing and repairing and they never waivered from that price! It didn't take very long for them to repair and return it, and it IS as good as new again! I will absolutely call Funai again if needed and will gladly refer anyone to this company for service to a Neato vac.
Kevin D. 5 Stars
Model: Botvac D75
Funai got my Neato Botvac D75 working like brand new at a very reasonable price. They got it done incredibly quickly and were communicative and upfront throughout the entire process. I was expecting a bit of a hassle with shipping seeing as I was sending it from Canada, but this was completely painless and my robot works great again. Special thanks to Donna for all her help.
James H. 5 Stars
Model: Neato
They repaired my Neato quickly and inexpensively.
Kelli W. 5 Stars
Model: Botvac D5 Connected
Funai services and repaired my robot vacuum in record time. It works like a champ again!
Donald G. 4 Stars
Model: Botvac Connected
We have 2 4 year old botvacs. Both have required service. Funai has worked on both and fixed the units.
Claudia P. 5 Stars
Model: Neato
After reading the bad reviews I was hesitant to use Funai to repair my Neato. I called them to ease my concerns and they assured me it was past history. I can now say that they were great to deal with. I was notified that they received my unit within a few days. While working on it they called me to get more details. It was then returned to me in great working condition and actually had a 2 new filters. They followed up with a phone call to ensure it was working well. Very satisfied.

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